ELH Health is sold via direct contract — not self-service checkout. We license per Monthly Active User with a banded floor + overage rate. Every customer gets a deployment partner, security review, and quarterly business review baked into the price.
For a single club or premium location.
For multi-site rollups with regional management.
For national chain scale.
For tier-1 chains, telehealth operators, and clinical programs that require: single-tenant database (private region), customer-managed encryption keys (CMK), data residency (US-East / US-West / EU / Canada), per-tenant API gateway, named security engineer, 1-hour incident response 24×7, on-site security review, bridge letters. Multi-year terms, custom SLAs.
Active = unique authenticated session in a 30-day window. Stricter engagement-based MAU available with a per-MAU rate adjustment. Multi-year commit discounts available.
| Implementation | 4–8 weeks of guided onboarding (SSO, SCIM, branding, training) |
|---|---|
| Migration | From spreadsheets, MyFitnessPal Premium, Trainerize, custom EMR exports |
| Training | Live trainer onboarding sessions, recorded library, written runbooks |
| Reviews | Quarterly compliance + utilization review with named CSM |
| Data export | JSON / CSV at any time; 30-day post-termination retention |
| SLA credits | Pro-rata credits on missed availability or response targets |
Pilot programs (3 months, single site, prepaid) are available case-by-case. Email hello@elhhealth.app to discuss.